Sales and Refunds

At Woodstock Home, we believe that thoughtful design deserves thoughtful service. Our goal is to make your shopping experience seamless and satisfying — from the moment you place your order to the day your furniture finds its home with you.

1. Order Processing

All orders are processed within 2–3 business days. You’ll receive a confirmation email once your order has been successfully placed and another when it ships. Custom-made or pre-order items may require additional lead time, which will be clearly stated on each product page.

If we experience unexpected delays, our team will contact you promptly to provide updates or alternative options.

2. Pricing & Payment

All prices listed on our website are in USD, inclusive of applicable taxes unless otherwise noted. We accept major credit cards, PayPal, and other secure payment methods displayed at checkout.

Prices and promotions are subject to change without notice. In the event of a pricing error, we reserve the right to cancel or adjust an order after notifying you.

3. Shipping & Delivery

We ship nationwide and to most international destinations. Shipping rates and delivery times vary depending on your location and product dimensions. Larger items such as sofas or tables may require white-glove delivery service, which includes in-home placement and packaging removal.

Once your order has shipped, you will receive a tracking link via email. Please ensure that all shipping details provided are accurate to avoid delivery issues.

4. Returns & Refunds

We want you to love your furniture. If you’re not completely satisfied, we accept returns within 14 days of delivery, provided that the item:

Is unused, unassembled, and in its original condition.
Is returned in its original packaging.
Is accompanied by proof of purchase.

To start a return, please email us at returns@woodstockhome.com with your order number and reason for return. Once approved, we’ll provide return shipping instructions. Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

Refunds will be issued to your original payment method within 5–10 business days after we receive and inspect the returned item.

5. Non-Returnable Items

Certain items are final sale and cannot be returned, including:

Custom or made-to-order pieces
Gift cards
Clearance or sample sale items

If you have any questions before purchasing, our team will gladly help you make an informed decision.

6. Damaged or Defective Items

In the rare event your item arrives damaged or defective, please contact us within 48 hours of delivery. Include clear photos of the issue, packaging, and shipping label to help us resolve the situation quickly. We’ll replace or repair the item at no additional cost.

7. Cancellations

Orders may be cancelled within 24 hours of purchase at no cost. After this period, production or shipping may have already begun — in which case cancellation may not be possible. Please contact us as soon as possible if you wish to cancel or modify your order.