Shipping Policy

At Woodstock Home, every piece we craft is handled with the same care we put into our design. We partner with trusted carriers and delivery specialists to ensure your furniture arrives safely, beautifully, and on time.

1. Processing Time

All standard orders are processed within 2–3 business days. Custom or made-to-order pieces may require additional time depending on production schedules — these details are clearly listed on each product page.

Orders placed on weekends or public holidays will begin processing on the next business day.

2. Shipping Options

We offer several delivery options based on your location and order type:

Standard Shipping — small and medium-sized items delivered to your doorstep.
White-Glove Delivery — for larger furniture, includes in-home placement, assembly (if applicable), and packaging removal.
International Shipping — available for most regions worldwide; costs and delivery times vary.

If you have specific delivery requirements, please contact us before placing your order — we’ll do our best to accommodate them.

3. Shipping Rates

Shipping costs are calculated at checkout based on order weight, dimensions, and destination. Occasionally, we offer free or reduced-rate shipping during special promotions — these will be announced on our website.

Please ensure all shipping details are accurate. Woodstock Home is not responsible for delays or additional charges caused by incorrect addresses.

4. Delivery Time

Delivery times vary by location:

Domestic orders: 5–10 business days after dispatch
International orders: 10–20 business days, depending on customs clearance and carrier schedules

Once your order ships, you’ll receive a confirmation email with your tracking number.

5. Damaged or Lost Shipments

Every item is carefully packaged and insured during transit. If your shipment arrives damaged, please contact us within 48 hours with clear photos of the packaging and product. We’ll work quickly to replace or repair the item at no additional cost.

In the rare event a shipment is lost, we’ll initiate a claim with the carrier and keep you informed throughout the process.

6. International Orders

Customs duties, taxes, and import fees may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in our product or shipping prices.

We recommend checking with your local customs office for details before placing an order.